FAQs

Where do I park my car? 

Whether you’re spending the morning, a full day or the entire weekend at Albert Dock, the family car park on the Britannia side of the Dock is ultra-convenient. Open 24 hours, the parking here is completely safe and secure; it’s the best place for you to leave your car, any time of the day.

Are you accessible by public transport?

We’re easily accessible on foot, as well as by train and bus as follows:

On foot

Albert Dock is a 20-minute walk from Lime Street, Liverpool’s mainline station, through Liverpool ONE. You can also reach us on foot from either the Museum of Liverpool and Cruise Liner terminal, or ACC Liverpool.

By train

You can transfer to Merseyrail at Lime Street station, which takes you to James Street Station, just a five minute walk from the Albert Dock and Mattel® Play! Liverpool

TransPennine Express offer trains to and from Liverpool Lime Street starting from as little as £4. Visit the Transpennine Express website to book, or for lots of useful information and links for planning a day out in Liverpool.

By bus

The C4, C5 and City Link services stop at Albert Dock; the Liverpool ONE bus station is just opposite us too, where services in and out of the city centre start and finish.

Do you provide access for those with disabilities?

We have full access for disabled visitors, including lift access to our upper floor.

Mattel® Play! has been designed with your needs in mind and we review our risk assessments and policies annually to ensure we remain as accessible as possible to all guests, including wheelchair users.

Can I pay with credit or debit cards?

We accept all major credit and debit cards.

What happens if I lose an item of property?

Our team keep a lost property log, so if you don’t realise that you’ve lost something until you get home then give us a quick ring and we’ll find out if the item’s been handed in.

Can I bring my dog with me to Mattel® Play! Liverpool?

Unfortunately we only allow service dogs into our attraction shop and cafe. This is in line with the policy for the wider Albert Dock estate.

Can I leave and come back once I’ve paid to enter?  

We operate a pass out system, so you’re free to leave and return as many times as you like within your alloted time slot.  

Do you have First Aid facilities?

Several members of our front of house team are qualified first aiders.

Can I bring my own food and drink into Mattel® Play! Liverpool?

Only food and drink purchased on the premises may be consumed at Mattel® Play!

Do you charge for senior citizens?

Our pricing is very competitive with just a £2 charge for all adults.

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